Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Focallure (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.focallure.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Lipstick gives an interesting metal effect, lies flat, dense layer.
Loved the product. Can be used to as shadow Jos eyes or illuminator.
Good lipsticks, quite persistent, the main plus is incredibly beautiful shades. The parcel was tracked, to the volgograd region delivered in three weeks.
Beautiful color, acquisterò yet.
Nothing came, stars for return
nice colour
Color as in the photo. Resistant. Lips dry.
It sticks to the lips. The smell is weird. But no allergies and nice colors. To see you.
Perfect, fast shipping
PERFECT!
Lipstick super. I buy for the third time. Dries on the lips and lasts a long time. Waterproof.
Very nice and durable color
Colors real life and beautiful
It's long-lasting. The last picture is after i showered and the hand mark didn't go away.
It took more than 30 days to moscow time, but the track was tracked. The color completely coincides with the photo, it is necessary to apply a few layers, so that there is no sprain. The feeling that there is little product, but definitely can not claim. the smell is good. Minus, which is very hard to wash off, only micellar and then, sequins remain. freezes not immediately. The store put a gift-shadows. thank you, very nice. i recommend
Perfect!
I'm definitely happy with what i bought in this store, your products are great. These labials i recommend 100%, they really are long-lasting. The store sent an individual shade of gift, the products came very well packed, everything came intact
Nice, thank you
Finished for a month, everything was neatly packed (you pull it out without a knife). I have not tried it yet, but it looks great.
For me the light is very, but otherwise ok, shine
Best store, best quality
The color is a little darker and more sniffer than in the picture. Very beautiful. After application dries as waterproof cosmetics. I'll order more.
All good as always...and a lip kit as a gift...Blindly trust Focallure.
Color as in the picture, keeps on the lips well. The only thing that she quite tightens her lips and eats very well. It is difficult to remove even the means for removing cosmetics.
Looks better in the picture, the brush is a little bit strange, hard to use