We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Delivery is about a month. Shadows have good pigmentation.
AMAZING!!!!! I am shocked by the quality of this products. Beautiful rich colors, very pigmented.Astonishing glitters and shimmers...The packaging is gorgeous...I'm soo pleased with my purchase...I will buy more products soon
Beautiful shadow haven't tried it yet, but recommend store
The quality is excellent. To the moscow region was delivered a little more than a month, priel in a special protective package. Pigmentation is good, the brush is typed perfectly and falls not spots. In the photo of swotch: the second application of the remains of shadows, the first application with a brush, the application of a finger.
omg love it just the color I wanted
thank u
Great, very pigmented
Bien
Best cosmetics
ok
Love Focallure products and store. Product is allways high end, packaged well, shipped well and fast. I'm never unhappy.
Very beautiful shadows. Even as a gift for the order, the store put chic shadows.
Well... shadows upset. This is a completely different formula, not like in sticks. This is more dry, stronger dust. I took this shade for drawing eyebrows (i usually use a shade of coffee from the tropical vacation pallet), but neither the color, not the texture for this is not suitable. But on the century it is extinguished well, without stains, the only thing-the color is poorly held, but i applied to clean skin, without a base or concealer
Super nice!!!
Top as usual!
Perfect as always!
Excellent products! Not tested on animals. As a gift put a set of 3!!! Lipstick! I'm in shock!
Great! Very pigmented and great for blend