Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Focallure (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.focallure.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Radiance shimmering, freezes quickly, about cracking i do not know exactly on my hand tried all the norms there)
Super quality
About delivery: without complaints. Sent less than a day after payment of the goods (this despite the fact that i ordered for the spring sale). The track was tracked throughout the delivery. It's a solid five. Now about the product. I used to not use such shadows. It became very interesting and i ordered. At first glance everything is wonderful. The texture is quite pleasant. The smell is neutral, like cosmetics without perfumes. In different lighting looks different. Shelf life up to 2022. After the "crash test" for stability, i will add a tip. As long as it's a five.
It's a pass. It looks great.
Very cool shadows, beautifully beat off the light!
Excellent shimmer, but to stay, you need to apply to the base, and so 5 stars)
Loved the product. Received it very quickly. Ordered on 3rd april received 18th april. Very good product, very pigmented. I like focallure products a lot. Will definitely shop again. I definitely recommend the products and the store.
Beautiful colour even though i see it more as a "goldish" tone. Very Pigmented
I like the quality of Focallure products a lot! This liquid pigment is amazing - it dries fast and doesn’t budge. The pictures don’t do it justice. It is very pretty in person especially when the light hits it. As you can see in the photos the packaging is A+
Item like described and same as the photo Color pigmented and texture blendable Seller very generous and reply back, he also sends a gift I recommend it
Very strange looks on the eyelids, when it dries with divorces + feels the essence is better than a frozen face mask
The color stay all the day I will order again
First i ordered a couple of pieces, really liked and bought all the colors! Long delivery, but it's worth it)))
Awesome, great, color is incredible Pigment is above expected, glitter is over awesome
Arrived before time and i am happy thanx
Interesting thing, before the eyes has not tried, dries completely, it seems to crumble
Nice but sticky
Excellent product good package fast delivery i really recommend this store
I love it, longlasting, multichrome, dry fast. I did not use stila liquid eyeshadows but i think the focallure formula is a good dupe, and the price wow... At the picture you can see shade Diamons and also Amethist Crush wich is nice orangy golden rose.
Shipping, a little more than a month, packing bubble mail package. I ordered the number 9, the color is not much darker than in the photo of the store. Shadows are applied easily, do not crumble. After drying, do not smear and do not get dirty, i.e. You can't erase them. Easily washed off with water. I liked the shadows, i recommend the product!
i love this
I love it. Description is great. Seller also send me gift. I will definitely buy more from this store. I love it. Thank you very much.
Topper is just a bomb! Shimmers even in poor lighting! After application are fixed... I stayed 8 hours, any problems when using and wearing was not, do not roll down and do not crumble... Definitely recommend!
I ameiiii everything! Came very fast and very well packed! The shadow color beautiful!
Best makeup company I've used!