Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Focallure (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.focallure.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Compared to a professional concealer, this redhead. Straight strong. I'm not sure i'll use it. I tried to paint, and the color is not the same (maybe i'm picky, but there is something to compare). 4 stars, because the store sent the specified color, nothing confused. And growing well. Everything is perfect except for the red shade.
Much dry, even if you don't have wrinkles highlights any skin fold. Do not recommend it over the dark circles but maybe to cover blemishes on the rest of the face since it's very draping (Always unless you have dry skin) Very good packing & Fast shipping
It’s good for me to make you
Very drying, but good for its price.
I loved it. No allergy.
great cover, but it's a bit drying for the skin
Everything in this brand has great quality. They ship very fast and everything is packed perfectly, with seal on the products and inside their boxes. For the price they have are of a very good quality. I 've repeated many times with them.
Ok
The color corresponds to the photo. I have not tried the quality yet. No smell.
As always, everything is on top!!!
top 1
Already 2 times i take from this store, the delivery is fast, sends immediately, a chic corrector, smears the strongest bruises under the eyes
Well packed, fast delivery, as described
Send fast and careful not tried yet
Concealer for quality so yourself... emphasizes the imperfections of the skin, namely, if the skin is a little peeling and even if you moistened it well-will not lie perfectly, will emphasize peeling
not exactly my skin colour but I'll use it anyway under my foundation
It covers almost nothing
Good product By description
concealer is good coverage and more peach shade...good for covering under eyes circles
Very cool thing
Concealer sooo light (too), although my skin is light, but apparently not so. The texture is light, well extinguished, the finish is not straight matte, strongly emphasizes peeling, so the skin should be drenched and moisturized
Everything is super!
The order came within three weeks, the track was not tracked. I have not yet used it; but everything, whatever i bought focallure brands, is always worthy of quality. I recommend to buy.
Very good quality concealer.
It's taken a month to arrive. I love it! It's creamy and covers super well.