Feature:
Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Focallure (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.focallure.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Not tight) long shipping
Description accurate. The concealer is dense enough that i need to mask pigmentation. For light skin. But for the summer it would be a little darker. Shaded well and at the same time masks, blue wreath disguised. The smell is light, does not strain. I liked it. I'll try on my face for the whole day, i'll finish the sensations. Packed well. The store sent quickly, to the rostov region 3 weeks delivery.
Product arrived pretty quickly has nice smell but color a little bright
Super! Long looking for an inexpensive good concealer and found it here! He's perfect! The order came quickly ordered on april 23 and came on may 18
Coverage is okay, not too cakey or making skin feel dry.
Many thanks to the store and the company focallure for cosmetics. The concealer is amazing. Pros he has a lot + Good texture, tightly covers both dark spots and various redness, you can apply very little, but it covers a very large area on the face + Pleasant smell + The color came up perfectly, who has light skin, take a shade 02 + Nice price I would certainly like a little more volume, but for the concealer, i think that this is quite suitable
I liked this concealer, dense, well covers, lies flat, not spots. Really light shade!
Light, small enough for an excellent result. Suitable for light skin. Corresponds to the description of the store. Attentive seller, fast delivery.
Little product comes but i like it very much.
The fastest delivery in the history of orders, responsive store, quality goods. Everything is packed in individual packaging with film. In the case i have not yet tried, as oprrr, i will add a tip. The order is satisfied and i will order again and again
I recommend!
Normal smell, pleasant structure, resistant very
Perfect, like everything in this store, has become my favorite make-up shop. The quality is excellent.
The color is so with a small pink, suitable for people with creased wreaths on the face, i for these purposes and took, the color is not torn out, so you can try and apply before the tone and after the tone, different in general to try.
It took 50 days. Cream very little (24gr).
Beautiful concealer excellent coverage. Super fast delivery to UK. Thank you.
Concealer is good, covers redness and bruises well
I order the third time. Quality like, sits on the skin easily, does not clog pores, does not look like a mask.
cool.....
Very happy with my order. Seller shipped it out fast. THe postal service was slow but the store was very quick to reply to any concern I had and help me out. Theproduct was really well packaged and Professional looking packaging as well.
Amazing store. Will order more products. Amazing quality.
Love it
Before st. petersburg in 5 weeks. The goods packaging is excellent. Pleasant smell and texture. I will order more. thanks to the store for packing!!!!
Ótima!
Small very